Privacy Policy & Terms & Conditions

1. Introduction

DietFirst ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit this website or contact us, and how that information is used.

2. Information We Collect

We do not run an online checkout, account system or payment gateway on this website. Information we may receive includes:

• Your name, phone number and message content when you contact us on WhatsApp, by phone or by email.
• Order-related details you choose to share, such as product, flavour and delivery address, when placing an order through WhatsApp.
• Basic, non-identifying technical information (such as browser type or approximate location) that may be collected automatically through standard website analytics.

3. How We Use Your Information

• To respond to your enquiries and confirm product or order details.
• To process and coordinate delivery of orders placed through WhatsApp.
• To improve our website and product range based on general usage patterns.

We do not sell or rent your personal information to third parties.

4. WhatsApp Communication

All orders and product enquiries are handled directly through WhatsApp. Messages sent to us on WhatsApp are also subject to WhatsApp's own privacy policy, which is managed by WhatsApp/Meta and not by DietFirst.

5. Data Sharing

Where required to fulfil your order, limited details (such as name, phone number and delivery address) may be shared with delivery or logistics partners solely for the purpose of completing that delivery.

6. Data Security

We take reasonable steps to keep information you share with us secure, but no method of storage or transmission over the internet or mobile networks can be guaranteed as completely secure.

7. Your Rights

You may contact us at any time to ask what information we hold about you, or to request that it be corrected or deleted, using the contact details at the end of this page.

8. Children's Privacy

This website and our products are intended for adults. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

1. Acceptance of Terms

By using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website or place an order with us.

2. About This Website

dietfirst.online is an informational website for browsing the DietFirst supplement range. This is not an e-commerce checkout platform — all orders, pricing confirmation and payment arrangements are handled directly and personally through WhatsApp.

3. Product Information

Product images, flavours, pack sizes and descriptions on this website are provided for reference. While we try to keep this information accurate and up to date, availability of a specific flavour or pack size is confirmed at the time of ordering through WhatsApp.

4. Orders

An order is only confirmed once it has been discussed and accepted by our team over WhatsApp or phone. We reserve the right to decline or cancel any order, including in cases of stock unavailability or incorrect information.

5. Payment

Payment method and terms are communicated directly during your WhatsApp conversation with our team. This website does not process any online payments.

6. Shipping & Delivery

Delivery timelines are shared with you directly at the time of ordering and may vary based on your location and courier availability.

7. Returns, Replacements & Refunds

If there is an issue with your order — such as a damaged product or an incorrect item — please contact us on WhatsApp as soon as possible after delivery so we can assist you. Returns, replacements and refunds are handled on a case-by-case basis.

8. Health & Fitness Disclaimer

Our products are dietary/sports nutrition supplements and are not intended to diagnose, treat, cure or prevent any disease. Please consult a qualified physician before use, particularly if you are pregnant, nursing, under medical supervision, or have a pre-existing medical condition. Individual results from any supplement can vary.

9. Intellectual Property

All content on this website, including text, images, logos and design, is the property of DietFirst and may not be copied or reused without permission.

10. Limitation of Liability

DietFirst is not liable for any indirect or consequential loss arising from the use of this website or our products, to the extent permitted by applicable law.

11. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Delhi.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of this website after changes are posted means you accept the updated terms.